SHIPPING INFORMATIONMost pieces ship out of the warehouse within 3-4 business days, some go out even sooner. Shipping may take longer during busy holiday periods. Please contact us if you need an item by a specific date or require expedited shipping.
Please note that the shipping times on the product listings refer to when the item is shipped out of the warehouse, and not when it arrives to the customer. In the event that an item becomes unavailable or is on back order, we will inform you and give you the option of waiting or receiving a refund or credit.
The shipping rate of most of our pieces is calculated using 15% of the retail price. Some items that cost less than $100 have an additional fee added to the 15% of the retail price to cover the shipping expense. Hawaii, Alaska, and Puerto Rico shipping rates are calculated at a higher rate, and oversized pieces are calculated at a percentage rate plus the $75 oversized fee that we have to pay to the shipping carrier. Sales tax is only charged to orders within Texas. Please contact us for international shipping rates.
If you are able to process your international order on the website the shipping amount charged at checkout may not reflect the actual shipping charges; in which case we will contact you for permission to charge your credit card for the additional shipping amount.
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Several items are not available for international shipping, in which case we will contact you and not process your order.WE ALSO OFFER FREE SHIPPING ON SOME ITEMS.
Please click "apply" next to shipping method to calculate shipping and view shipping charges before checking out.
Many of our pieces are available for International shipping, however, PLEASE CALL OR E-MAIL FIRST for shipping rates and availability.
Some Oversized Items have an additional $75 fee, this fee is from the delivery carriers and cannot be avoided. THE ADDITIONAL SHIPPING FEE ONLY APPLIES TO THE OVER SIZED PIECES, AND IS CLEARLY STATED ON THOSE ITEM PAGES.
* Oversized items do not qualify for free shipping.
WHY DID I ONLY RECEIVE PART OF MY ORDER? Lordsart.com ships from warehouses throughout the United States. Your order may have contained items shipping from different warehouses. If this is the case, we ship items to you in separate packages so that you get everything you ordered as soon as possible. If you only received part of your order, please be assured that you will also receive the remaining items. We will e-mail you the tracking numbers as they become available to us.
A NOTE ABOUT UNDELIVERABLE AND REFUSED PACKAGES:
UPS/USPS Undeliverable Packages and Refused Packages - If your order is returned to us by Fed Ex, UPS or USPS because the delivery was rejected, refused, the package was unclaimed or the shipping address you provided at the time of your order was incorrect, the return shipping fees charged to us by the shipper, in addition to the original shipping costs and the 20% restocking fee, will be deducted from any refund amount. If you decide you want us to re-ship your previously undeliverable order, we will only do so after charging your credit card for a second set of shipping fees to cover the costs of the repeat outbound shipment.
RETURNS, DAMAGE CLAIMS AND DEFECTIVE PRODUCT
Customers must notify Lordsart.com Customer Service within 7 days of receipt of any damaged or defective product, or any other discrepancy. All returns must be approved by Lordsart.com. Return Authorization numbers will be issued by Customer Service and must appear on the outside of each box. Unauthorized returns will not be accepted. Shipping claims must be reported to carriers within 7 days from receipt of shipment. IMPORTANT: Do not destroy shipping cartons until advised by Lordsart.com as to how to proceed. All returns will be inspected upon receipt at our warehouse and full credit, partial credit, or replacement will be issued based upon condition of returned goods. A restocking fee of 20% will be assessed for unjustified or unauthorized returns, as well as damaged returns. Credits must be redeemed for Lordsart.com merchandise within one year of issue date.
We thank you for understanding that we do not offer refunds on any limited editions or canvas giclees.
* Some of our items are non-refundable and can only be returned for an exchanged item. If you are unsure as to the return policy of an item, please contact us.
Please refer to our Customer Service page for our Refund Policy and FAQs.
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